Manager

Employment Type

: Full-Time

Industry

: Non-Executive Management



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About Leap
Leap owns and operates modern retail stores for emerging brands. Traditional retail is transforming into something new an important part of an omnichannel customer experience. By leveraging brands existing ecommerce value chains and handling all aspects of store management including real estate, sales and technology our Platform effectively automates brick and mortar retail store execution for brands. Our growing network includes stores in New York, Chicago, San Francisco and Miami. We re actively adding brands and stores to our footprint and looking for awesome people to join our team to help shape the future of retail.

Mission for the position
As our first Product Manager, Platform you'll be part of the original Leap team. You'll lead and define our product management practices, showing us how you discover, prioritize, and ship new platform capabilities in close collaboration with our engineers and other internal and external (i.e. customer) stakeholders. You know that scaling up a technology operation means being organized and focused, and helping our teams to do that too.

Key responsibilities
At Leap, you'll build a special retail experience for our customers, the adventurous and deserving people who enter our stores. You'll also build a wonderful experience for Leap brands, who trust us to take care of them and the brands they build over years. And you'll consider our employees the hard-working, passionate people at Leap who need excellent tools to get their jobs done, in particular our front line sales associates and store managers, who rely on those tools to create exceptional customer experiences.

You'll work closely with our executives and engineers to build simple, scalable products and processes. We're technologists, and we also know that great product design centers around humans. You'll listen to our customers, you'll listen to our partners, and we'll listen to you.

The Leap Platform
In order to scale, you'll methodically design, build, and improve on the Leap platform. We need clear, stable, reproducible processes and data flows. It's worth spending our time to make internal processes robust and automated, so our teams can focus on growing and improving our business.

What you'll do:

  • Collaborate with engineers, executives, and our retail operations team
  • Participate in the qualification of new brands and the underwriting/evaluation of brand/store location decisions both directly and indirectly via the Platform tools you manage
  • Prototype, design, and spec great UX for our brand- and internally-facing UI tools
  • Design, spec, and help execute automated data flows between Leap systems (commerce platform, CRM, ESP, ERP) and our brands (commerce platform, CRM, ESP, ERP)
  • Prototype and test innovative in-store experiences that meet customer needs and grow our business (in scalable ways)
  • Prioritize and roll out internal workflows and procedures that meet brand and operational needs
  • Think broadly about Leap, and how our scale and intelligence will empower future retail innovations
  • Study the best stores in the world, and seek honest customer feedback on how our stores are operating, and how we could better give them the experience they deserve
  • Be encouraging, supportive, kind, fun, sensitive, honest, a great teacher, and above all, a great student

You have:

  • Significant professional experience practicing product management with Agile software teams
  • E-commerce experience, like digital merchandising, integration of commerce systems, and integrating online/offline customer experiences
  • A deeply analytical approach to research and prioritization
  • Excellent written and verbal communication skills
  • Curiosity, energy, and a sense of humor

In your first month, you'll:

  • Go to our stores, ask questions, try on products, buy products, return products, and experience being a customer first-hand
  • Go behind a POS, make a sale, process a return, see the backroom, and experience retail operations first-hand
  • Meet with members of every single team at Leap, and consider their roles and their biggest challenges
  • Visit the best and most innovative stores with eyes wide open
  • Assess our priorities: what we need to take on "now, next, and later"
  • Communicate constantly with an encouraging, supportive team



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