Customer Success Representative

Employment Type

: Full-Time

Industry

: Miscellaneous



- Respond to customer support inquiries over email and our ticketing system;
- Speak with customers over the phone to help manage their accounts and purchases;
- Become an expert on our business model, product, and customers;
- Exceed our customers' expectations at each step of the way;
- Alleviate customer pain to make sure we deliver the best experience possible;
- Master our internal systems in order to track down and resolve customer issues;
- Communicate issues to Management, channeling trends in customer feedback to our product and engineering teams

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